Shipping policy
Shipping Policy
Last updated: 9 September 2026
Where we ship
We ship to the United States, Canada, the United Kingdom, Australia and most other countries worldwide. If we cannot deliver to your address, checkout will tell you before you pay.
Where orders ship from
Orders are dispatched by our fulfilment partners from warehouses in the United States and in China, depending on which product you ordered and what is in stock at the time. Your tracking number will show the actual origin.
We do not accept returns sent to any address you may find for us — including anything a carrier or a search result suggests. Every return has to be arranged with us first so we can give you the right destination for that item; see our Refund Policy. Parcels sent without that will not reach us and cannot be refunded.
What shipping costs
Shipping is free on almost everything we sell. Three products carry a flat tracked-shipping charge on a single item, and ship free once the order reaches the amount shown below. Nothing else in the catalogue is ever charged for shipping, at any order value, to any country we serve.
The exact amount always appears at checkout, in your own currency, before you pay — and we never add handling or fulfilment fees afterwards. Amounts below are in US dollars and are converted at checkout for other markets.
Triple-Layer Titanium Frying Pan and 304 Stainless Cutting Board
- United States, Canada, Australia — $9.95 per order
- United Kingdom — $9.90 per order
- Rest of world — $24.95 per order
- Free shipping on orders of $115 or more ($114 in the United Kingdom) — which is any two- or three-item set
Stainless Steel Steak Frying Pan
- United States, Canada, Australia — $6.95 per order
- United Kingdom — $6.15 per order
- Rest of world — $19.95 per order
- Free shipping on orders of $75 or more — which is any two-pan set
Grounding Sheet — Silver Fiber Earthing Bed Sheet
- United States, Canada, United Kingdom, Australia — free, with no minimum
- Rest of world — $24.95 per order, free on orders of $200 or more
Every other product in the store
- Free tracked shipping to every destination we serve, with no minimum spend
Carriers
Orders are carried by the postal service or courier that serves your address — USPS in the United States, Canada Post in Canada, Royal Mail in the United Kingdom, Australia Post in Australia, and DHL, UPS or the local postal operator elsewhere. Your tracking email names the carrier handling your parcel.
When your order leaves us
Handling time — the time before a parcel is handed to the carrier — is 1 to 3 business days. Business days are Monday to Friday, excluding public holidays; orders placed at a weekend or on a holiday are processed the next business day.
You will get a confirmation email as soon as you order, and a second email with a tracking number once the parcel is collected. If you have not received a tracking number within five business days, contact us and we will find out why.
How long delivery takes
Transit time — the time from dispatch to your door — is usually 5 to 10 business days, wherever in the world you are. Handling time is separate from and additional to this.
A small number of items ship from our overseas warehouse and can take longer. Where that applies, your tracking page carries the carrier's own estimate, which is the most accurate figure available at any moment.
If your order takes longer than expected, please contact us. Send us your order number and we will chase it with the carrier — and if the parcel cannot be located, we will replace it or refund it.
Orders with more than one item
Some orders ship in more than one parcel, and those parcels can arrive on different days — particularly when one item ships from the United States and another from overseas. This is normal and does not mean part of your order is missing. Each parcel has its own tracking number. If one parcel has arrived and another has passed its expected window, contact us about the one that is outstanding.
Tracking
Every order ships tracked. A tracking number can take 24 to 48 hours to show its first scan. A number with no scans yet is not a lost parcel — it usually means the carrier has not entered it into their system.
Customs, duties and import taxes
Because some orders ship internationally, a parcel may attract import duties, taxes or customs charges set by the destination country. These are levied by your government, are not collected by us, and are the recipient's responsibility. We cannot predict what they will be.
Refusing delivery to avoid these charges is treated as a return, and any shipping cost we incur in both directions is deducted from the refund.
Wrong or incomplete addresses
We ship to the address entered at checkout, so please check it before confirming. If you spot a mistake, contact us immediately — if the order has not been dispatched we can usually correct it. Once a parcel has shipped we cannot change its destination.
Parcels returned to us because an address was incorrect, incomplete or unclaimed can be re-sent, but you will be asked to cover the second shipment.
Lost, missing or damaged parcels
If your parcel is marked delivered but has not arrived, or it has passed its expected delivery window, contact us with your order number and we will investigate with the carrier. If it cannot be located, we replace it or refund it in full.
If your order arrives damaged or incomplete, contact us within seven days of delivery with your order number and a photograph. We will replace or refund the affected items, and we cover return shipping in that case.
Returns
Returns and refunds are covered separately in our Refund Policy. We do not charge restocking fees.
Talk to a person
Any question about a delivery — email or call us with your order number and a person will answer. There is no form and no ticket queue.
Lenostra (also trading as NOSTRA)
1820 Boul De Rome
Brossard, Quebec J4W 2W1
Canada
Email: support@lenostra.store
Phone: +1 (514) 701-5635
Hours: Monday to Friday, 9am to 5pm Eastern Time. Email answered within 24 hours on a business day.